Refund policy

Refund & Return Policy

Last updated: March 2026. Questions? Email us at info@zyvrapets.com — we respond within 24 hours.

How to Request a Refund

Email us at info@zyvrapets.com within 60 days of receiving your order. Include your order number and a brief description of the issue. Our team will respond within 24 hours.

Return Eligibility

• Requests must be made within 60 days of the delivery date.
• No return is required — simply email us and we will process your refund.
• If you choose to return the item, it should be in the same condition as received with all components included.
• Items showing misuse or accidental damage not caused by our error may be reviewed on a case-by-case basis.

Refund Processing

Refunds are issued to your original payment method within 3–5 business days of approval. Processing times may vary depending on your bank — typically 3–10 business days to appear.

Original shipping fees are non-refundable unless the return is due to a defective or incorrect item sent by us.

Damaged or Incorrect Items

Please inspect your order upon arrival. If your item is defective, damaged in transit, or incorrect, contact us immediately at info@zyvrapets.com with a photo. We'll resolve it quickly — replacement or full refund, your choice.

Late or Missing Refunds

If you haven't received your refund after the expected timeframe, first check with your bank. If it still hasn't appeared, contact us at info@zyvrapets.com and we'll investigate immediately.